Terms of Service

Order Confirmation
Orders will be checked, processed and confirmed. You must verify that all the details on the confirmation are correct and that our service meets your requirements.

Payment
You will receive a pro-forma invoice by fax or email. We accept all major credit cards and Bank transfers (the bank details for USB Wholesaler are available on request). Your order will not be dispatched until payment has been processed.

Prices
Quoted prices exclude shipping and handling and any applicable taxes.

Delivery
Delivery is usually within 10 working days of receipt of approved artwork, however large orders may take longer.

Packing and Transport
Goods will be packed securely before dispatch. USB Wholesaler is not liable for delay, damage to or loss of articles after leaving our premises. Claims for damage while in transit should be made upon the carriers delivering the goods immediately on receipt. USB Wholesaler will make every effort to assist in any claims against carriers.  USB Wholesaler should be notified within 7 days of receipt of damaged products.

Supplied Artwork
USB Wholesaler will endeavor to match color to any proofs supplied, but do not accept responsibility for color correcting any files or scans supplied to us as RIP ready. An additional charge will be made for color correction. Artwork should be supplied in accordance with the supplied technical specifications.

Returns
Once your order has gone to production, no further modifications or additions can be made to the logo – please make sure that you examine and proofread all the samples before you approve. No returns or refunds are offered on customized merchandise. All products carry warranty against manufacturing defects. In the event of a complaint, all relevant work must be returned to USB Wholesaler within 14 days with a written explanation of the reason for return.

Cancellation
Cancellations can only be made before an order proceeds to production. Cancellation requests must be made in writing and sent to USB Wholesaler via Fax or Email.  Cancellations communicated to USB Wholesaler on a timely basis will be eligible for full refunds.